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✦ Frequently Asked ✦
Your questions, answered .
Most of what you'd like to know, plus a few things we wish everyone asked sooner.
Before you scroll
We've gathered the questions our customers ask most — about shipping, scents, custom orders, and the little rituals that make a candle last twice as long. If yours isn't here, the friendliest place to ask is WhatsApp.
— happy reading
A real reply
Every question reaches a human — never a chatbot.
Care guidance
We help you burn each candle to its longest possible life.
Gentle packing
If it arrives bruised, we re-pour and re-ship — promise.
Honest answers
If something isn't right for you, we'll say so before you buy.
Every candle is hand-poured in our Varanasi studio, so we take 2–3 business days to prepare your order before it dispatches. Ready-to-ship items move faster; customizable pieces take a little longer. We pour in small batches of six on Tuesdays and Fridays.
Didn't find your question? We'd genuinely love to answer it. The kettle's already on.